• CONVENIENCE: Securely store and access all of your PG&E accounts and payment methods to make quick future payment from your device – you only have to enter your PG&E account and payment information once. Avoid the hassle and cost of writing and mailing a check or driving down to the payment office.
• ACCOUNT BALANCE: Want to know how much you need to pay? No problem. Amount due information is sent directly to the app
• PAYMENT METHODS: Pay using your bank account, VISA® and MasterCard® credit/debit cards
• SAME-DAY PAYMENTS: Make immediate, same-day post payments to your PG&E account*
• PAYMENT HISTORY: Payment receipts sent directly to your email inbox and view past in-app payments right from your dashboard
• LOCATION FINDER: Find a PG&E authorized payment location near you
*Payments made before 5 p.m. Pacific Time will be posted that day, payments after 5 p.m. Pacific Time will be posted the following day.
• There is a $1.25 convenience fee per payment, charged by TIO Networks
• This fee is the same as other PG&E payment methods such as online (via EZ Pay) and pay-by- phone.
• Fee covers all transaction costs, including merchant and bank fees associated with secure, electronic transactions
Protecting your privacy and the confidentiality of your personal information has always been fundamental to the way TIO does business. You can feel confident that we take the appropriate steps necessary to ensure your personal information is always protected.
PG&E Mobile Bill Pay users are protected by:
• SECURE DATABASE: Protection includes but is not limited to firewalls, intrusion detection systems, and data encryption.
• BANK-LEVEL SECURITY: Internationally-recognized security standards and practices.
• SECURE ACCESS: Only authorized users can access your account with your secure 4 to 6 digit PIN
• SECURE DATA TRANSMISSION: All data is sent and received with up to 256-bit SSL encryption
• SECURITY PROTOCOL: Your sensitive data is never stored on your device while you are not logged in
24/7 support is available via phone and email. Contact information is provided in the application.
If you have any questions/comments/suggestions, please send us feedback at firstname.lastname@example.org.
• This application requires an active Internet connection
• This application has not been specifically optimized to work with tablet devices